Privacy Policy JomKiss9 –
Data Protection Malaysian Users

Welcome to the jomkiss9 Privacy Policy page. This document transparently explains how we manage the personal information you share with us while using the jomkiss9.win platform. We take our responsibility to protect every user's privacy seriously, and are committed to handling all data in a safe, responsible, and transparent manner.

1 Introduction

JomKiss9 is a Sports Betting and online gaming platform operating through jomkiss9.win. We understand that your trust in us depends not only on the quality of our services, but also on how we handle the personal information you entrust to us.

This Privacy Policy applies to all users who register an account, access the jomkiss9 website or mobile app, contact our customer support team, or interact with any part of the jomkiss9 platform in any way. It explains what information we collect, why we collect it, how we use it, who may receive it, and your rights as a user to control your own personal information.

We encourage you to read this document carefully. If you have any questions or do not understand any part of it, the jomkiss9 support team is available 24/7 to help you get the clarification you need.

2 Information We Collect

JomKiss9 collects various types of information to provide you with a secure, fast, and reliable service tailored to your needs as a user in Malaysia. This information is organised into several main categories:

2.1 Information You Provide Directly

During the registration process and use of the platform, you provide information such as:

• Full name as stated on your official identification document.
• Active mobile number registered in Malaysia.
• A valid and active email address
• Date of birth for age verification (you must be 18 years of age or older)
• Bank account details including bank name, account number, and account holder name for deposit and withdrawal purposes.
• A copy of your national identity card (MyKad) or passport as part of the identity verification (KYC) process
• Any additional information you voluntarily provide when contacting customer support

2.2 Information Collected Automatically

When you access the jomkiss9 platform, our systems automatically record certain technical information required to keep the platform running securely and reliably, including:

• IP address and general location information derived from IP
• Device type, operating system, and web browser used
• Login session data including access timestamps and session duration
• Pages visited, links clicked, and navigation patterns within the platform
• Transaction data including deposit history, withdrawal history, and wagering activity

3 How We Use Your Data

The personal information we collect is used solely for legitimate purposes related to the operation of the jomkiss9 platform. We do not use your data for unrelated purposes without your prior consent. The primary purposes of data use are as follows:

• Account Management: Creating, verifying, and maintaining your user account on the jomkiss9 platform.
• Transaction Processing: Processing deposits via DuitNow, bank transfers, and e-wallets, and securely managing withdrawals to your bank account.
• Identity Verification (KYC): Conducting required identity checks to ensure platform security and comply with legal requirements.
• Fraud Prevention: Detecting and investigating suspicious activity, multi-account usage, or fraud attempts that could compromise the security of the platform and other users.
• Customer Support: Providing accurate and effective assistance when you contact the jomkiss9 support team through available channels.
• Platform Communications: Sending important notifications related to your account, transactions, the latest promotions, and relevant system updates.
• Platform Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve user experience, platform performance, and game offerings.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to the operation of an online gambling platform.

Whenever we intend to use your data for a new purpose not stated in this policy, we will notify you in advance and obtain your consent where required.

4 Information Sharing

Jomkiss9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, we may need to share your information with trusted parties:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform, including licensed payment gateway providers, identity verification service providers, server and cloud computing infrastructure providers that use encryption, and platform analytics service providers. All these partners are bound by strict data protection agreements and are only permitted to use your information for the specific purposes defined.

4.2 Legal Requirements

JomKiss9 may be required to disclose user information when mandated by law, a valid court order, or an official request from a competent Malaysian government authority. In such cases, we will disclose only the minimum information necessary and will notify you where the law permits us to do so.

5 Data Security

Protecting your personal information from unauthorized access, loss, or misuse is jomkiss9's absolute priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected.

5.1 Technical Measures

The jomkiss9 platform uses 256-bit SSL encryption for all data transmission between your browser and our servers — meaning all information you send and receive while using the platform is fully encrypted. Passwords are stored using a one-way hashing technique that cannot be reversed, even by our own internal staff.

5.2 Operational Measures

• Access to user data is strictly limited to staff who genuinely need it for their job responsibilities, based on the principle of least privilege.
• All jomkiss9 staff who interact with user data are bound by legally enforceable confidentiality agreements.
• Our systems are continuously monitored to detect any unusual or suspicious activity.
• Regular security audits are conducted by our internal security team and independent third-party reviewers.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role in your own account security — make sure your password is strong, unique, and never shared with anyone.

6 Cookies & Tracking Technologies

The jomkiss9.win website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and analyze how users interact with our platform.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Helps us understand how users use the platform — which pages are visited most, time spent, and any technical issues encountered. All this data is collected in aggregate and does not identify individuals.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalized experience.

6.2 Cookie Controls

You can manage and delete cookies through your web browser settings at any time. Keep in mind that disabling certain cookies may affect platform functionality and your user experience. For more information on managing cookies, refer to your browser's help documentation.

7 User Rights Regarding Personal Data

As a registered jomkiss9 user, you hold certain rights over your personal information, guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and uphold these rights:

To exercise any of the above rights, contact the jomkiss9 support team through the customer service channels available on the platform. We will process your request within 30 days of receipt. In certain cases, we may need to verify your identity before processing any request relating to your personal data.

8 Data Retention & Deletion

JomKiss9 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account information is retained for as long as your account remains active on the jomkiss9 platform.
• Financial transaction records are retained for a minimum of 7 years after each transaction, in compliance with Malaysia's financial reporting requirements.
• Access and security log data is retained for 12 months for investigation purposes if required.
• After account closure, your personal information will be deleted or anonymized within 90 days, except for records that are legally required to be retained for a longer period.

All stored data is protected with encryption and strict access controls, regardless of the retention period.

9 Third-Party Links & Services

The jomkiss9 platform uses trusted third-party services such as licensed payment gateway providers and security infrastructure providers. While we select these partners carefully and ensure they comply with strict data protection standards, the jomkiss9 Privacy Policy applies only to our own platform.

When you interact with third-party services through the jomkiss9 platform — such as a payment gateway during a deposit — you are also subject to that provider's privacy policy. We recommend reading the privacy policy of any payment provider you use for a more complete understanding.

10 Privacy Policy Amendments

JomKiss9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever significant amendments are made, we will notify users via an in-platform notification or email to their registered address.

The date of the latest amendment will always be displayed at the top of this page. Continued use of the jomkiss9 platform after any amendment takes effect constitutes your acceptance of the updated policy.

For any inquiries regarding this Privacy Policy or how we manage your personal data, you may visit our FAQ page or contact the jomkiss9 support team directly through the platform. You may also read our Terms and Conditions as well as our Responsible Gaming for more information on how we operate the platform in a responsible and ethical manner.